Catbots who respond to residents at the site of a town hall or department, sovereign assistants open to state agents, verification of supporting documents, cameras that detect a fire departure or a wild depot: administrations, communities and social security agencies publicly document many uses of AI.
Several fact sheets emphasize points specific to the public sector: sovereign hosting or in France, replies based on official content, transition to an agent for complex cases, human decision as soon as the situation of an user is at stake. For a personal approach, the reference remains service-public.fr or the organization concerned.
The state has tested Albert France services: the advisor asks his question in French and gets a written answer, sources used, related questions and useful links.
Asnières-sur-Seine first limited a classic chatbot to three services, then migrated to the general Wikit AI: he answers on the site and the citizen portal, civil status come at the top of the questions, including off-time opening.
In Saint-Genis-Laval, Jacky Béjean integrated a Wikit citizen chatbot into the site's redesign: the city compared Mistral and OpenAI, retained OpenAI for the quality of the answers, with data hosted in France.
Also in Saint-Genis-Laval, a search engine enriched by the general AI includes the question, returns a synthetic answer and has been adapted to read the decrees, deliberations and minutes in PDF.
Since 2025, the Quebec municipality of Saint-Anicet has been using Munia platform agents daily to draft, analyse and structure administrative documents; GPS Climate publishes time reductions from 71% to 98% depending on tasks.
France Travail states that its agents rely on LLM Mistral to access the data of job seekers and summarize their background, profile and interests.
The same Mistral scheme describes an internal chatbot in France Travail, based on the RAG, to help employees access labour law and compensation rules.
Since the beginning of 2024, a chatbot d'IA generative Wikit on thedrome.fr has been indexing more than 72,000 words from the departmental website and answering questions (times, steps, jobs, events) 24 hours a day.
In the city of Chartres and Chartres Métropole, the ChatGPT-based vocal robot, C'LIA, takes over the standard from 6 p.m. to 9 a.m. and on weekends; Six officers handle 400 calls a day, and Mayor Jean-Pierre Gorges already extends ChatGPT to the cabinet's mail.
In the Gard department, Pierre Chambon (data developer) has been describing 150 Microsoft Copilot licenses since November 2024: the frameworks are used to sort and summarize emails, draft working papers, minutes of meetings and search for documents.
At the town hall of Saint-Denis-sur-Sarthon (Orne), Mayor Guillaume Julien announced Delibia for the two secretaries, Mireille Thuault and Morgane Guenon: automated deliberations and search in a text base, to alleviate a high pace of work, without replacing them.
Peggy Pharisee, mayor of Villeneuve-Saint-Denis (Seine-et-Marne, 1,400 inhabitants), automatically had the municipal council minutes written from the recording of the dictaphone, and a software archive then classified the mails by theme, since the sick stop of the town secretary.
Jean-Marc Gaillon, Mayor of The Hague (Seine-Maritime, 366 inhabitants), summarizes a 300-page document in a matter of minutes, where certain tasks took him several nights; The tool is also used to search for models of acts and to draft deliberations and decisions.
Jean-Pierre Gorges, Mayor of Chartres, has a hundred speeches written by ChatGPT; for the 20 years of the archaeological service, he dictates anecdotes with his chief of staff and obtains a text "completely that", short sentences, which integrates his personality.
Severine Battin, DGS of the Department of Isère, indicates that the AI accelerates the processing of cases at the Departmental House of Persons with Disabilities (120 000 applications per year) and reduces the delays in access to rights; users must be informed when an AI is used.
Karin Topin-Condomitti, DGS of the city of Cannes, describes Ma-IA: the tool accompanies sourcing, competitive procedures and analysis of offers, with human intervention at each stage and traceability in the software.
The City of Cannes has Mistral analyze the 59 annual reports of its public service delegates, from one hundred to more than a thousand pages each, to produce standardized fact sheets validated by the agents.
On the ground, the City of Cannes uses Vialytics to analyze its road and signs, Greehill for the digital twin of its trees and Cortexia for its cleanliness tours.
Since January 2024, the City Hall of Suresnes has replaced its reception with an one-stop shop where the AI listens to the conversation and offers answers to the agents, supplemented by a chatbot and a voicebot accessible day and night.
The Métropole Rouen Normandie participated in the development of the Delibia tool, which it deploys in its services to seek the deliberations of other communities and assist in the writing of reports, summaries and administrative texts.
The Department of Isère has developed IRIS, an in-house conversational assistant accessible on computer and smartphone, which questions several generative AI engines to synthesize, prepare reports or translate.
In the city of Meudon, a vocal agent (Volubile / ChatGPT) takes over as soon as the town hall closes. Marie-Paule Samson: "The […] database is provided with information on the city's website, data in open data, civil status files and details of the works. Mayor Denis Larghero: "We didn't seem to be dealing with a robot! »
At the town hall of Plaisir, Optimus — a Yelda vocal assistant chosen by locals — has been taking the 24-hour standard since September 2022. Joséphine Kollmannsberger, mayor: "We've moved from 65% to almost 100% of calls thanks to artificial intelligence. »
In Limay, Mayor Djamel Nedjar uses the "IA" tools "to record the exchanges held during informal working meetings and return them in the form of a summary report". He says he doesn't use it for municipal council reports.
In the Rouen-Normandie Metropolis, Abdelkrim Marchani has generalized Delibia: first 160 agents, then all staff. "It can be a brake for some, the fear of making spelling or syntax mistakes. Here, the draft texts allow to focus on the substance and not the form. »
At Chartres metropolis, Philippe Venard, DGA Ressources and Innovation, describes C He said, "Here we can save time, clarity and accessibility."
Grégoire Satilmis, Head of Procurement at the community of communes in the Gulf of Saint-Tropez, announces the deployment of fonio.ai: a voice assistant who answers the phone in the evening, on weekends and on public holidays. It provides information on skills, services and approaches, and then leads to the right person.
In Agen, Carole Dejean-Simoniti, Digital Assistant, posted a 24-hour conversational agent: "an additional service, not a shift replacement." The user asks his question in French, English, Spanish or Arabic; "someone who wants to build a terrace will know directly to whom to address."
In Magny-le-Hongre, Pascal Cereuil, a digitalist, put Liha on the city site. Agents "answer the same questions, for example, to make a passport. The goal is to save everyone time. Once, "we needed to know a date of inauguration. Liha found it. »
In Brignais, Nicolas Kelen, digital assistant, put a chatbot on the municipal site: "Just log in to the site brignais.com and click on the little green bubble to ask your questions to the chatbot. »
In Issy-les-Moulineaux, Eric Legale, managing director of Issy Media, presents IssyGPT: an assistant 24 hours a day by SMS and on the site, "encapsulated" on the city's servers and fed only validated municipal content.
Sandrine Gauthier-Pacoud, Mayor of Mesnois and President of the Association of Mayors of Jura, tested Copilot: "I asked him for economic information about a large city where I was invited and I chose to integrate these elements into the speech I had to make, after checking them. I admit I saved time. »
The City of Montreal has integrated into its site a virtual agent designed with Copilot Studio: it draws from more than 40,000 pages and gives, for example, the waste collection schedule corresponding to the address of the resident.
The Southern Region (Provence-Alpes-Côte d'Azur) has provided teleadvisers from its "Allo Région" platform with an AI assistant who questions its databases, and automated the verification of 30,000 pieces per year.
France Travail uses MatchFT, a generic AI tool that pre-qualifies job seekers by SMS on their interest, availability or mobility, to offer applications to recruiters faster.
DINUM operates as a secure conversational tool where public officials write, reformulate and interview their own documents, instead of using general public services.
Developed by the Ministry of Europe and Foreign Affairs, the DiplomaA translation solution was opened to all administrations in June 2026 as part of the State's "Our IA" plan.
DINUM added to Visio, the state video conference, an automatic transcript that identifies the speakers, supplemented by Transcripts for meetings and face-to-face interviews.
On the Public Services+ platform, DITP has integrated an AI which offers agents answers to user testimonies and synthesizes all the opinions: the average response time has increased from 19 to 3 days.
Integrated with the Digital Approach platform, Simpliscore analyses the structure, fields and wording of an administrative form and then proposes to make it shorter and clearer; Some 2,500 approaches have already been improved.
DINUM operates Document-IA, which extracts useful information from and monitors its conformity; On DossierFacile, more than 2.7 million pieces were processed this year.
The Ministry of Ecological Transition has developed LIRIAe, a contextual research tool tested by a dozen auditors in two pilot regions to investigate project files for environmental assessment more quickly.
DGFiP re-entered an open language model, LLaMandement, to distribute the amendments to the finance bill among its departments and produce a summary of them; The tool has been used on more than 10,000 amendments since the PLF 2024.
The Urssaf deployed 9 chatbots, 2 voicebots and 3 livechats in 15 regional caisses: the conversational agent answers simple questions and forwards the others to the advisors.
After its chatbots, the Urssaf has made available to its agents an open source chat hosted on a sovereign cloud, which seeks the right information and offers a response to users.
The Caf is experimenting with an AI-based chatbot in My Account: it helps to understand the steps and benefits, without access to files and without ever making a decision.
After testing Copilot Pro with 160 agents, the Cnaf builds its own generalist IA on an open model of Mistral hosted by OVH, tested by 165 people in about 50 Caf.
From an experimental work by the Caf du Var, the Family branch builds a chatbot that questions its regulatory documentary database @doc-MS to help technicians prepare their answers.
The CPAM of Haute-Garonne has been deploying Camelia since June 2025, the generic AI platform of the Mistral Le Chat-based Sickness Insurance, for transcription, analysis and synthesis; 28 use cases were proposed by the employees.
The Île-de-France region has industrialised several tools tested since the end of 2023: a secure internal assistant of type
The Community of Corsica has experienced since July 2024 ChatGPT and Delibia in a secure environment; The trial produced five applications, a guide for a "trusted AI" and a progressive deployment plan starting in 2026.
The Eurometropole and the City of Strasbourg adopted an AI charter based on freedom, solidarity and sobriety, and then trained more than 1,200 workers in workshops before developing internal tools and trade assistants.
The Union du Bois de l'Aumône (Puy-de-Dôme) has equipped two camera-gathering trucks analyzed by AI to identify black bags in yellow bins and send educational letters to the homes concerned.
The municipality of Valbonne (Alpes-Maritimes) tested a nomadic camera with a wild deposit detection algorithm for six months, and then a long-term one: about 15 companies are called to order each month.
The Departmental Council of Indre-et-Loire and the SDIS 37 have installed cameras on twelve high points whose images are analyzed locally by AI; The scheme covers approximately 95% of the territory with less than 20% false alerts.
The Sarthe Department has installed about 50 cameras at 16 high points; an algorithm compares images to references and alerts the SDIS, which raises doubt with a camera zooming up to 40 km.
Sicoval, an agglomeration of 36 communes south-east of Toulouse, used Leakmited's AI to target its research: 12 leaks found in two weeks, 113 000 m3 of avoided losses and approximately 93,000 euros saved.
Rennes Métropole has deployed a Purecontrol IA on about 10 purification plants which adjusts real-time operation according to the weather and energy prices: -5% consumption and -15 % on the bill.
The city of Bourg-en-Bresse has equipped its sweepers with cameras whose images, analysed by the Cortexia AI, categorize and geolocation waste over 173 km of road to adjust the means per district.
The Allier Department has put online in about two months an intelligent search engine and a chatbot that respond to users from the official content of the site, with a model of Mistral AI.
Since June 2026, agents of the Allier Departmental Council have had "My professional assistant", based on an open source model hosted by Scaleway; 250 agents adopted it in the first few months.
The Department of Val-d'Oise (1.25 million inhabitants) has integrated into its portal a sovereign conversational agent who responds in plain language to social assistance, parenting or transport and refers to online approaches.
The city of Villefranche-sur-Saône has launched, about four months after the first trades, a general chatbot of AI which responds to the inhabitants and also serves as support for the reception agents.
The cities of Bar-le-Duc and Saint-Cloud have deployed the omnichannel agent of Dialonce: granting to the publisher, 80% of the requests are resolved, calls fall by 20% and 73% of the inhabitants of Bar-le-Duc found their answer alone.
In Mons (Belgium), 709 City and CPAS agents out of about 1,400 used Microsoft Copilot in one month; A charter has been issued for these purposes and a chatbot for civil status has been announced.
In Berchem-Sainte-Agathe, the CPAS and the municipal administration launched a chatbot powered by the AI, presented as a first in Belgium for a CPAS and in the Brussels Region for a municipality.
In Luxembourg, state agents have "Le Chat", a conversational assistant installed at the State Information Technology Centre (CTIE): conversations do not leave the public infrastructure.
The state of Vaud has about 160 ViA collaborators test its own generative AI assistant based on a smaller model than those of major actors; A panel of about 600 people is envisaged in early 2027.
Philippe Sanmartin, DGS of Venelles, also quotes Notebook LM "to analyze documents without spending his night there", alongside Mistral Pro for mails.
In the Loiret, a "skill" — preconfigured instructions in Claude — generates the department's press review every morning. Sandrine Gérard, director of the departmental council, takes on the choice of Claude and documents the projects in order to be able to change tool if the rates switch.
Caroline Foedit, Deputy Director of Legal Affairs of the Department of Charente-Maritime, states that on the interim proceedings, Doctrine makes it possible to build very solid defence briefs: "a saving of time and a tool for the reliability of our writings".
Jean-François Bonnans describes a third AI agent in production: he helps individual contractors to answer the many questions on school transport cards.
Heloïse Boquilton, Project Manager "Artificial Intelligence Strategy" of the Northern Department, states that Copilot is integrated into Microsoft 365, with Copilot Pro experimentation with all DGAs, to speed up the instruction and production of notes and reports. Approximately 2,000 officers have already consulted ChatGPT.
Patrick Molinoz, president of the Arnia, concedes that in Burgundy-Franche-Comté the choice has been made provisionally to use Copilot, pending an AI owner based on Mistral, with data stored in France, for the benefit of small municipalities.
In Lacanau, faced with a gigafeu in the summer of 2026, the AI allowed in a few hours to create an application to coordinate good will. "Two days later, 600 people were using it," said Paul Régnier, municipal councillor.
Stéphane Haramburu, Deputy Director of Information Systems at La Dila, said that the chatbot project on Service-public.fr had been deployed "in support of our agents in the support center", with the general rebuilding public results not being sufficient.
François Garay, Mayor of the Walls, chose to make available to agents the tool developed by Mistral, and to participate in trials of state solutions, while remaining "extremely vigilant" on data sovereignty.
Jean-François Bonnans, project manager at the DSIN of the Haute-Garonne Department, describes an AI agent in production: from nearly 800 troubleshooting sheets, he guides the agents; If necessary, it creates an EasyVista ticket with conversation history.
Philippe Sanmartin, DGS of Venelles, describes Mistral Pro to write letters "in 2 minutes". "We are not talking about science fiction, but about solutions that already exist. »
Jean-François Bonnans describes a second IA agent in production: the management of the public order finds in a few seconds information from his monthly watch.