Rights
Challenge refusal of compensation EU261 for delayed or cancelled flight
An agent checked the flight data, argued that the motive was not an extraordinary circumstance, and prepared the e-mail — a particularly useful case in Europe.
AUDIENCE · 27 CASES
Admin procedures in France: claim, declare, understand
Understanding a tax mail, checking its aid rights, challenging a fine or fees, preparing a move: French administrative procedures are a natural ground for an assistant who reads, sums up and writes.
Each sheet returns to official sources (service-public.fr, impots.gouv.fr, public simulators) to verify a rule or time limit. The experience of Albert France services, the assistant tested by the state then not generalized in its present form, recalls why.
WITH THEIR SOURCE
Spotted (14)
Public services & local government
Helping advisors France services to find the right administrative response, sources of support
The state has tested Albert France services: the advisor asks his question in French and gets a written answer, sources used, related questions and useful links.
Public services & local government
Summarize the career path, profile and interests of a jobseeker for the agent France Travail
France Travail states that its agents rely on LLM Mistral to access the data of job seekers and summarize their background, profile and interests.
Public services & local government
Ask labour law and compensation rules via an internal RAG chatbot
The same Mistral scheme describes an internal chatbot in France Travail, based on the RAG, to help employees access labour law and compensation rules.
Public services & local government
Answer 24/7 questions from users of the Dr realizing the role of the Drôme Department from the site ladrome.fr
Since the beginning of 2024, a chatbot d'IA generative Wikit on thedrome.fr has been indexing more than 72,000 words from the departmental website and answering questions (times, steps, jobs, events) 24 hours a day.
Customer support
Reply 24/7 to high school students on Courseup and the discovery days of Lyon
Ophélie Tambuzzo (communication INSA Lyon) describes a Wikit chatbot on joinerinsalyon.com: registration questions, access, conferences; fewer emails and calls on February 3, day discovered.
Everyday
Understand the formalities to settle abroad, with ChatGPT
Joanie, 24, originally from Strasbourg and based in Rome, first used ChatGPT to "understand the difficult administrative formalities in order to settle in Italy". The tool helped make an online appointment to start a residency procedure.
Money
Reorder the steps of a transmission, with ChatGPT
Fabrice, sexagénaire, lost between discounts, what is done without notary and what requires an act. After contextualizing ages and types of assets, ChatGPT gave him a step-by-step plan: "I already knew the elements, but she put everything back in order. »
Money
Compare investments to understand, not to decide
François, 68, retired, uses ChatGPT "almost daily", including to compare investments. On the taxation of its RIPs, the tool was missed: it had to check with an advisor and then taxes. He summarizes: "To understand, yes. To decide, no. »
Public services & local government
Guide recipients in their efforts with an anonymous chatbot
The Caf is experimenting with an AI-based chatbot in My Account: it helps to understand the steps and benefits, without access to files and without ever making a decision.
Rights
Write the email that unlocks a loss between two insurances
Laura, in Asnières-sur-Seine, reports that two insurance companies were getting the ball for damage on the stairs of her condominium. An e-mail prepared with the resident's third-party liability insurance company (K0) previously a transfer of €5,000.
Money
Find forgotten subscriptions on a statement, after hiding the identifiers
Florent Lanne (The Digitals) exports a card statement, caviared sensitive data, and asks the user to classify recurring samples and suggest those to be reviewed. AI found subscriptions that he had lost track of in seconds.
Money
Be guided for the tax return, without sticking to its tax number
franceinfo has asked The tool is presented as a "tax coach", recalls the steps of the space impots.gouv.fr, and admits to being able to be wrong. The administration warns: never give him his tax number or address.
Everyday
Unlock an ANC approach using its municipality's INSEE code
On Public Services +, a Pyrénées-Atlantiques user said that he had failed about 15 times to seize his city for a change of residence on the ANTS: the postal code only posted attached villages. He was told to try the INSEE code; The request has passed.
WRITTEN BY THE DESK
Practical cases (13)
Accounting & finance
Preparing for the transition to electronic billing in a TPE
Inventory its invoicing flows, tools and questions to be asked of its accountant prior to the obligation of electronic invoicing between companies.
Rights
Contesting bank charges and requesting reimbursement
To collect the fees collected, to understand their reasons on the bank's tariff plate and to prepare a reasoned refund application.
Rights
Get a solution for a lost, damaged or non-compliant package
Gather the evidence, write to the seller (and not only to the carrier), then prepare the next steps if nothing moves.
Rights
Claim return of security deposit after removal
Compare entry and exit records, encrypt what is questionable and write to the landlord in a factual way.
Everyday
Understanding administrative mail and knowing what to do
Taxes, USSRAF, CAF, pension fund: reformulate a simple French mail, with deadlines and actions to be taken.
Rights
Update on the aid that could be granted
Describe his situation, identify possible aids and go through the official simulators rather than guess.
Health
Prepare a medical appointment to remember nothing
Organize symptoms, treatments and questions prior to a consultation, without requiring an AI diagnosis.
Everyday
Do not forget anything in the administrative procedures of a move
A checklist dated: change of address, energy and internet contracts, insurance, school, bank, grey card.
Rights
Preparing an application for right of access or opposition, based on the models
Write an application to an organization (copy of its data, stop prospecting) from the cards and templates of the K1, without sticking ID in the tool.
Money
Compare its electricity or gas offers on the official comparator
Prepare the information of his bill (excluding identity), then compare on the comparison of the national energy mediator, rather than rely on a commercial comparator or a figure invented by an AI.
Everyday
Prepare your visit to a house France services
Before you go: list the approach, rooms, questions, and find the nearest house on the official website — the accompaniment is free, an advisor stays in front.
Rights
Read a home troubleshooting quote before signing
Leak, lock, breakdown: before saying yes, check that the written estimate is there, from the first euro, and that it contains the expected mentions — not a threshold of 150 € out of an AI.
Rights
Preparing a neighbourhood nuisance mail, according to the official model
Noise, smells, noise: pose the dated facts, then a calm mail from the service-public.fr model — without sticking the neighbour's address in the tool.