Installing a conversational assistant for state officials in public infrastructure

What was done

The public service page of the national AI4LUX programme presents "Le Chat" as a conversational assistant for Luxembourg State officials. It is installed at the CTIE, the state computer operator, and the conversations of the agents do not leave the state computer infrastructure. The uses highlighted are documentary searches necessary to prepare files or notes, translations in the context of international exchanges, and automation of routine tasks such as list control, mail sorting or document classification. The government expects a reduction in administrative burden and the risk of error, so that officers spend more time on citizen demands and service improvements. The page announces the following step: directly integrate the AI into the business applications of the administrations, beyond the simple chatbot.

Before you start

Tool cited by the source: (CTIE). Gather the information the prompt asks for. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

1. 01

   Gather the context

   Gather the information described in the prompt.

2. 02

   Adapt the prompt

   Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool ((CTIE)) is not necessarily available to the public..

3. 03

   Reread before using

   Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

Here is a list of letters received (object and first lines):

Class each mail by category:
- the likely received service;
- emergency (high, normal, low) with reason;
- if there is no information to deal with it.
Presents the result in tabular format and reports cases that you do not know how to classify.

What deserves your attention