Respond to residents 24 hours a day on the website and citizen portal

What was done

In an interview published by Wikit on November 5, 2025, Thomas Tour, project manager SI at DISN d-Asnières-sur-Seine, describes the deployment. The aim was to reduce phone calls and give permanent access to information. A first bot without generic AI, supported by conversational trees, was deliberately limited to three services as content production was time-consuming. The city then migrated to an LLM connector: the bot integrated existing documents and writings the answers, which allowed the perimeter to be expanded. It is available on the citizen portal and on asnieres-sur-seine.fr ; the content of the site has been collected, and the tool answers "almost all questions (except about events)". Civil registration requests come first in front of the Family Space, contrary to what the teams had imagined.Many calls take place outside opening hours. A developmental catbot for agents (IT and HR support) was under way. Wikit put in place methods to limit hallucinations. Thomas Tour insists: "It is essential to ensure the reliability of the data. »

Before you start

Tool cited by the source: Wikit Semantics. Fill in the bracketed items: [coller]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

1. 01

   Gather the context

   Spot the bracketed items in the prompt ([coller]) and prepare what they ask for.

2. 02

   Adapt the prompt

   Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Wikit Semantics) is not necessarily available to the public..

3. 03

   Reread before using

   Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

Question of a resident: [coller]. Excerpts from the official city pages (civil status, procedures, timetables): [coller].

1. Answer in simple French, only from these excerpts, with the link or page name.
2. If the question relates to an event, a personal case or information that is missing, say it and refer to the reception.
3. Provides no time, tariff or proof that is not included in the excerpts.

What deserves your attention