Orienting the inhabitants of a department towards the right teleprocedure

What was done

According to the case study published by Wikit on 18 September 2026, the Val-d'Oise Information and Digital Systems Directorate wanted to offer a single point of entry available continuously, exceed the limits of the old keyword search engine, considered rigid, and better orientate towards forms and teleprocedures (gateway, financial aid, CDMH). The agent, built on the Wikit Semantics platform and fed by the official documentary base of the community, covers social assistance, parenting support, transport, environment and cultural and associative life. He interprets informally formulated questions, offers direct links to online approaches, including Simplified approaches, and directs to the relevant windows or service where the situation is complex or personal. The RAG architecture restricts responses to sources validated by the DSIN, the hosting is in France on a sovereign cloud, no user data is kept or used to drive models, and the interface aims at RGAA compliance. The DSIN itself adjusts the knowledge base.

Before you start

Tool cited by the source: Wikit Semantics. Fill in the bracketed items: [contenus officiels], [question]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

1. 01

   Gather the context

   Spot the bracketed items in the prompt ([contenus officiels], [question]) and prepare what they ask for.

2. 02

   Adapt the prompt

   Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Wikit Semantics) is not necessarily available to the public..

3. 03

   Reread before using

   Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

You're the guidance assistant for a community. You answer only from the following excerpts: [contenus officiels].

Question of the resident: [question].
Answer in 5 lines maximum, in plain language, with the link to the corresponding online approach.
If the question concerns a complex personal situation or if the extracts are not sufficient, say so and indicate the service or counter to be contacted.

What deserves your attention