THE MEDIA FOR AI THAT ACTUALLY HELPS.English edition · Understand & take action
Spotted on the web

Summarize mail chains, structure documentation and search in an internal corpus with Copilot Chat

Use described publicly by Microsoft — testimony Generali France (30 September 2025), summarised by the desk. Not tested by iadujour.

The result to aim for

At Generali France, 100% of employees have Copilot Chat; 3,700 have Microsoft 365 Copilot. Emmanuel Néré indicates that 70% of them are employed in their trade, about 15 prompts per user per week.

What was done

The Microsoft study of 30 September 2025 (Emmanuel Néré, Director of Innovation and Strategic Transformation; Zineb Taleb, responsible for the GenAI programme) describes an office automation use distinct from the sinister voice assistant already identified. "100% of employees are equipped with Copilot Chat on their workstation, and 3,700 of them already benefit from Microsoft 365 Copilot. "70 per cent of our workforce have taken charge of their daily work, from which they design an average of 15 prompts per user per week. "Summary of mail or information chains, structure or produce documentation or communications, but also seek accurate information within a particularly rich background and documentary corpus.Cognitive Factory: 17 cases of business use in production, about 30 targeted by the end of 2025; about 50 agents Copilot Studio for more specific cases. 300 ambassadors.

Before you start

Tool cited by the source: Microsoft 365 Copilot / Copilot Chat. Fill in the bracketed items: [coller], [synthèse / réponse / note interne]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

  1. Gather the context

    Spot the bracketed items in the prompt ([coller], [synthèse / réponse / note interne]) and prepare what they ask for.

  2. Adapt the prompt

    Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Microsoft 365 Copilot / Copilot Chat) is not necessarily available to the public..

  3. Reread before using

    Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

The prompt to customise
Mail chain or notes to be processed: [coller]. Objective: [synthèse / réponse / note interne].

1. Summarizes facts, decisions and open questions in 10 lines.
2. Proposes a response or note, without adding unwritten commercial commitment.
3. Lists what is missing (room, date, contact person).

What deserves your attention

The 70% and 15 prompts/week are reported by Generali via Microsoft. This desktop usage is not the vocal helpdesk already catalogued: do not merge the numbers. A summary of confidential customer e-mails remains subject to the professional secrecy of the insurer.
Origin of the case. Use described publicly by Microsoft — testimony Generali France (30 September 2025).
Proof level: Statement by the tool’s publisher. Source checked on 10 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.

Useful skills

Official skills on the same task, paired by the desk: they are not part of the described case.

  • Build, deploy and operate Microsoft Foundry agents and modelsMicrosoft · Covers the full life cycle of Microsoft Foundry agents, models and resources: construction, deployment, evaluation, optimization, refining and operation, including azd, hosted agents, tools, batch or continuous evaluations, IC/CD, agent optimizer, model deployment and refining (SFT, DPO, RFT), RBAC, quotas, regions and knowledge indexes.
  • Create and launch reporting agent evaluations M365 CopilotMicrosoft · This skill covers the evaluation of Microsoft 365 Copilot reporting agents, with the `@microsoft/m365-copilot-eval` public LTC.
TO GO FURTHER

Other ideas to put to work.

The whole Productivity theme
DISCUSSION

Comments.

A field note, a question, a precision on this use case? Comments are reviewed before publication.

Published comments

Loading comments…

    Leave a comment

    Moderation charter. Every comment is reviewed before publication. We refuse hate speech, insulting or discriminatory language, advertising, spam and promotional links, off-topic posts and other people’s personal data.