The result to aim for
Sanaa Moussad, a founding accountant of World Of Numeric, used the AI for assisted mail writing, then turned back: the formulations were too smooth, "too American," and the client saw that the message had not been read.
What was done
Compta Online interview of 30 March 2026. It describes possible use cases (recurrent issues, reformulation, 24/7 customer agents, onboarding, newsletters) and the tools it recommends: ChatGPT or Claude for the writing and creation of agents, NotebookLM for synthesizing, Canva with AI for presentations ("I also use Canva"). The case experienced, in the first person, is the hindsight on the e-mails: "I myself went back on the assisted writing of the e-mails, because the resulting formulations are too American, too smooth compared to our way of communicating in French. We realize that the person used the AI and did not read the message again. She also cites press firms for reports filled with errors generated.
Before you start
Tool cited by the source: ChatGPT / Claude; other tools cited: ChatGPT and Claude. Fill in the bracketed items: [coller], [direct / chaleureux / formel]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.
The method, in three steps.
Gather the context
Spot the bracketed items in the prompt (
[coller],[direct / chaleureux / formel]) and prepare what they ask for.Adapt the prompt
Copy the prompt below, replace the bracketed items, then paste it into ChatGPT or Claude.
Reread before using
Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.
Your starting point.
Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.
Customer mail draft (without sensitive data): [coller]. Office tone: [direct / chaleureux / formel]. Proposes 3 more natural versions, reports too smooth turns, and a plan-only version (chips) if the generated email sounds false.
What deserves your attention
Proof level: Testimony published by an identified source. Source checked on 10 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
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