AI USE CASES YOU CAN REUSE.English edition · Individuals, independents, small businesses
Spotted on the web

Create an HR Assistant capable of responding to internal policies across the country

Use described publicly by CGI — entretien Étienne Debost (Wakam) (18 June 2025), summarised by the desk. Not tested by iadujour.

The result to aim for

As soon as Dust was launched, Wakam developed an HR assistant for internal policy issues, regardless of the country of attachment, to reduce the repetitive demands of the HR team.

What was done

Étienne Debost, interviewed by CGI on June 18, 2025, quotes three illustrations: 1) an HR assistant from the outset, "capable of answering all HR policy questions, regardless of the country of attachment", which "reduced significantly the requests of the HR team on recurring simple requests"; 2) extraction of data from unstructured contracts; 3) inter-team assistants who replace poorly read static documents. Wakam is presented as insurance company B2B2C, 250 employees. The approach remains internal: no opening to distributors until the impacts are controlled.

Before you start

Tool cited by the source: Dust. Fill in the bracketed items: [coller], [indiquer]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

  1. Gather the context

    Spot the bracketed items in the prompt ([coller], [indiquer]) and prepare what they ask for.

  2. Adapt the prompt

    Copy the prompt below, replace the bracketed items, then paste it into Dust.

  3. Reread before using

    Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

The prompt to customise
HR question of an employee (without medical record or evaluation): [coller]. Country / entity : [indiquer]. Extracted from the rules of procedure or policy (paste the passage).

Answer only from the passage provided. If the country or case does not appear, say so and refer to HR. Cite the source paragraph.

What deserves your attention

"Reduced significantly" is not a volume of tickets. A HR assistant may be wrong in terms of convention or country: any response that affects salary, leave or dismissal must refer to the source HR text and a human.
Origin of the case. Use described publicly by CGI — entretien Étienne Debost (Wakam) (18 June 2025).
Proof level: Testimony published by an identified source. Source checked on 10 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
TO GO FURTHER

Other ideas to put to work.

The whole HR theme
DISCUSSION

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