AI USE CASES YOU CAN REUSE.English edition · Individuals, independents, small businesses
Spotted on the web

Writing emails with ChatFT, used by 37,000 agents, in France Travail

Use described publicly by LeMagIT — Sylvain Poirier (France Travail) (21 May 2026), summarised by the desk. Not tested by iadujour.

The result to aim for

Sylvain Poirier, director of IA projects in France Travail, has deployed Chat FT to the advisors. The Court of Auditors notes that the tool is used by 37,000 agents, of which 51% are for the writing of e-mails — a saving of administrative time, with a risk of new charges (prompt engineering).

What was done

The MagIT (Christophe Auffray, 21 May 2026), after the Court of Auditors' report and the DSI VivaTech 2025 balance sheet. Distinct from MatchFT ( SMS prequalification), Mistral course summaries and the already corpus compensation chatbot RAG. The 51% is an usage finding, not a mail quality rate.

Before you start

Tool cited by the source: ChatFT (France Travail); other tools cited: ChatFT. Fill in the bracketed items: [coller], [À VÉRIFIER]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

  1. Gather the context

    Spot the bracketed items in the prompt ([coller], [À VÉRIFIER]) and prepare what they ask for.

  2. Adapt the prompt

    Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (ChatFT (France Travail)) is not necessarily available to the public..

  3. Reread before using

    Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

The prompt to customise
Already verified (unidentified): [coller]. Extract from internal instructions: [coller].

Ten-line email draft. If a right or date is not in fact, [À VÉRIFIER]. No amount of allowance.

What deserves your attention

A ChatFT draft is not a compensation decision. Read rights, dates and tone before sending; do not paste a nominal folder into an unplanned space.
Origin of the case. Use described publicly by LeMagIT — Sylvain Poirier (France Travail) (21 May 2026).
Proof level: Testimony published by an identified source. Source checked on 11 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
TO GO FURTHER

Other ideas to put to work.

The whole Productivity theme
DISCUSSION

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