Answer support questions from documentation, 24 hours

What was done

Also in the interview published by OpenAI on December 1, 2025, Mirakl describes a support agent fed with his documentation. OpenAI indicates a 37% improvement in support efficiency, a 96% customer satisfaction maintained, and 24-hour operation in several languages. The company presents this shift as a way to deal with documented issues faster, while keeping the human for judgment and nuanced cases. Figures are those published by OpenAI.

Before you start

Tool cited by the source: Support Officer (Mirakl). Fill in the bracketed items: [joindre le corpus], [coller]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

1. 01

   Gather the context

   Spot the bracketed items in the prompt ([joindre le corpus], [coller]) and prepare what they ask for.

2. 02

   Adapt the prompt

   Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Support Officer (Mirakl)) is not necessarily available to the public..

3. 03

   Reread before using

   Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

You're a support agent. You answer only from the documentation provided: [joindre le corpus].

Customer question: [coller].
Language: the client's.

Answer clearly, quote the passage used, and propose the steps to follow. If the documentation does not cover the case, or if it is an incident, refund or sensitive personal data, say it and refer to a human. No invents any procedure.

What deserves your attention