The result to aim for
The HUGs put confidence online, a public chatbot whose answers are based on more than 1,500 pages of "strategies" of the Primary Medical Service, adapted in common language, without making a diagnosis.
What was done
The communiqué of the University Hospitals of Geneva of 10 February 2025 presents confiance, developed during a two-year pilot, as the first chatbot of general medicine in Switzerland. About 30 common chronic diseases (anemia, depression, hay fever, etc.) are on the homepage; Questions can be asked in most languages. The responses are based on PRMS strategies (more than 1,500 pages), first for professionals, rewritten in common language. The tool mainly targets people whose diagnosis has already been made, without emergency orientation — unlike the Infomed application. Dr. Idris Guessous believes that the AI complements "give time back to the essential discussions" and allows "to continue the conversation between two consultations".Dr. Mayssam Nehme, project leader, highlights the fluidity of the fact sheets. Anonymous data, without an account. LLM developed with a Swiss provider, under the supervision of the HUGs, who guarantee the content. HUG Contact and Rafael chatbots (now integrated) combined over 23,000 requests in 2024; This number does not apply to confiance, just put online. Public address: Hug.plus/trust.
Before you start
Tool cited by the source: confIAnce (HUG). Fill in the bracketed items: [nom], [coller]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.
The method, in three steps.
Gather the context
Spot the bracketed items in the prompt (
[nom],[coller]) and prepare what they ask for.Adapt the prompt
Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (confIAnce (HUG)) is not necessarily available to the public..
Reread before using
Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.
Your starting point.
Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.
Sickness (already diagnosed by a doctor): [nom]. Patient question: [coller]. Extracts from SMPR strategies / HUG pages to use: [coller]. Answer in common language, only from these excerpts. Reminds us that this is not a diagnosis or treatment instructions. If the question evokes an emergency or a new symptom, directed to a professional or 144. No medication or dosage.
What deserves your attention
Proof level: Institutional source. Source checked on 10 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
Comments.
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