Check a patient's contact information before calling the secretary

What was done

AKTus, a Walloon CCI media outlet, published on August 11, 2026 a portrait of Laurence Soetens, deputy administrator of Burogest Services in Fernelmont. In particular, the company provides the telephone secretariat of medical offices in Wallonia and Brussels. With the Digital Agency, a prototype Start IA preceded a customer survey: they accepted the AI "as long as it is in complementarity of services". Nora has been developed to help manage medical calls and appointments, with Start IA and Spring IA grants. "For a little year now, our AI agent has been in production and working in support of secretaries for a few customers. There is still no return on investment or measured commercial impact: too soon, and too few customers on Nora.On the other hand, "impact is very positive in the secretaries": Nora checks the patient's coordinates, and this first part is already made when the call arrives. Laurence Soetens also aimed at Monday morning peaks and maintaining an offer against off-site competition.

Before you start

Tool cited by the source: Nora (Burogest Services). Fill in the bracketed items: [coller]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

1. 01

   Gather the context

   Spot the bracketed items in the prompt ([coller]) and prepare what they ask for.

2. 02

   Adapt the prompt

   Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Nora (Burogest Services)) is not necessarily available to the public..

3. 03

   Reread before using

   Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

Call of a patient (data to be checked, without clinical medical record): surname, first name, date of birth, telephone, reason declared: [coller]. File known in the calendar: [coller].

1. Indicates what fits, what diverges, what is missing.
2. Proposes the 3 confirmation questions to be asked aloud.
3. If more than one person shares the number, list them without selecting the appellant.
Do not request or store any detailed clinical reasons.

What deserves your attention