The result to aim for
Cars24 deployed voice and chat agents, powered by the API OpenAI, to qualify a need, recommend a vehicle, take a test, restart and ensure the after-sales, on a scale of more than one million minutes of conversation per month.
What was done
In the account published by OpenAI on 16 July 2026, Cars24 (India, with activities in the Emirates and Australia) explains that the purchase or sale of a car is often played out of the application, on calls and revivals that last for days. The company has therefore built agents for purchase, sale, financing, monitoring and support. On the buyer side, an agent asks budget, home composition, journeys and vehicle type, offers models of the catalog, can book a trial and explore a financing, then restart before and after the visit. On the seller's side, an agent collects the vehicle's information, plans the inspection, recalls appointments and re-engages leads who left after ten days.OpenAI indicates more than one million minutes of conversation handled each month by these agents, a 50% increase in the resolution rate of the support, an 80% reduction in delays on some service streams, and the recovery of 12% of previously lost lead sales. Figures are those published by OpenAI.
Before you start
Tool cited by the source: Voice and voice agents. Gather the information the prompt asks for. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.
The method, in three steps.
Gather the context
Gather the information described in the prompt.
Adapt the prompt
Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Voice and voice agents) is not necessarily available to the public..
Reread before using
Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.
Your starting point.
Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.
You qualify an application for the purchase or sale of used vehicle, you do not engage in any final price. Profile: Catalogue or stock available: Ask the Missing Questions, offer 3 comparable vehicles with advantages and limitations, and prepare a visit slot. If a financing is mentioned, list the information to be collected without calculating a credit yourself. That sum up the file for a human advisor.
What deserves your attention
Proof level: Statement by the tool’s publisher. Source checked on 10 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
Useful skills
Official skills on the same task, paired by the desk: they are not part of the described case.
- Analyze Twilio conversations in real time or after the callOpenAI · Twilio Conversation Intelligence Development Guide.
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