AI USE CASES YOU CAN REUSE.English edition · Individuals, independents, small businesses
Spotted on the web

Sharing customer communication and accounting classification agents in a network of firms

Use described publicly by OpenAI — HSP GRUPPE (7 August 2026), summarised by the desk. Not tested by iadujour.

The result to aim for

The German network HSP GRUPPE has transformed individual uses of ChatGPT Enterprise into shared agents, in particular to prepare customer communication and help classify accounting entries.

What was done

According to the account published by OpenAI on 7 August 2026, HSP GRUPPE, a network of tax firms, audit and legally independent lawyers, deployed ChatGPT Enterprise with a strong framework (monthly forums, internal confidentiality rules). Cases that work are then standardized into shared agents. OpenAI quotes in particular "AI Client Communication", which helps structure initial drafts in a more homogeneous and customer-oriented tone, and the " Booking Assistant SKR03 & SKR04", which helps prepare and classify certain writing questions; In all cases, professional decision-making remains human. The adoption figures published by OpenAI relate to the workspace shared with Kanzleipakt (81 groups): 84% of active users each week, more than 500,000 conversations between 1 February and 14 July 2026, and 98.6% of employees surveyed reporting increased productivity. An internal scenario, presented as conservative and theoretical, estimates about 40,000 hours of additional annual capacity and a turnover potential of approximately 3.8 million euros: this is not an realized income.

Before you start

Tool cited by the source: ChatGPT Enterprise. Gather the information the prompt asks for. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.

The method, in three steps.

  1. Gather the context

    Gather the information described in the prompt.

  2. Adapt the prompt

    Copy the prompt below, replace the bracketed items, then paste it into ChatGPT Enterprise.

  3. Reread before using

    Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.

Your starting point.

Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.

The prompt to customise
You prepare a draft for a firm (fiscal, social or legal). You're not sending it.

Client context (anonymized if needed):
Objective message:
To: professional, honest, precise, without legal promise.

Proposed an object, a structured body, and a list of points that the professional must check before sending. If information is missing, write

What deserves your attention

Client data from regulated firms have nothing to do in a poorly configured tool: to comply with internal privacy rules, and never send mail or writing without professional validation.
Origin of the case. Use described publicly by OpenAI — HSP GRUPPE (7 August 2026).
Proof level: Statement by the tool’s publisher. Source checked on 10 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
TO GO FURTHER

Other ideas to put to work.

The whole Accounting & finance theme
DISCUSSION

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