The result to aim for
Jean-Marc Friess, Chief Digital Services Officer of BNP Paribas CIB, describes Noa, virtual agent of the Centric and Neolink portals (100 000 users): intention by a model, deterministic answer via internal API, otherwise ticket synthesized to the right team.
What was done
The MagIT (Christophe Auffray, April 8, 2026). Architecture in two steps to avoid hallucination: ML + small model for intent, then "pure deterministic" generation from internal systems. Professional and institutional clients. Distinct from Alix (Research) and Developer Assistant. No resolution rate published.
Before you start
Tool cited by the source: Noa (BNP Paribas CIB); other tools cited: Noa. Fill in the bracketed items: [coller], [coller statut / champ]. Strip confidential data that is not needed and check your tool’s access terms. Features and plans can change.
The method, in three steps.
Gather the context
Spot the bracketed items in the prompt (
[coller],[coller statut / champ]) and prepare what they ask for.Adapt the prompt
Copy the prompt below, replace the bracketed items, then paste it into the AI assistant you use. The cited tool (Noa (BNP Paribas CIB)) is not necessarily available to the public..
Reread before using
Reread the result, correct it if needed and keep the final decision. Caveats are detailed below.
Your starting point.
Replace the bracketed items, then adapt the proposal to your situation. This prompt is written by the iadujour desk It is not a quotation from the source.
Customer question (without identity): [coller]. Fact already read: [coller statut / champ]. Answer only with SI. If the field is missing, write a 6-line climbing ticket. No invents any balance.
What deserves your attention
Proof level: Testimony published by an identified source. Source checked on 11 November 2026. Use described by the source, not tested by the desk. Original summary written by iadujour.fr: figures and claims are the source’s; the prompt is a desk proposal, not a quotation.
Comments.
A field note, a question, a precision on this use case? Comments are reviewed before publication.
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